Online Spa Conference 2020

Wednesday 25th June 2020

Meet The Speakers


Senior Lecturer and Researcher, Hotel School The Huge, Netherlands.

Topic: Experience Design for the New Spa Consumer

Dr Neil Michael Walsh 

His lecturing and subject experience lies in the field of hospitality studies, with a focus on consumer behaviour, marketing the customer (guest) experience in hotel outlets (F&B and spa) as well as 'understanding consumer lifestyle and identities'.  

Interactive discussion with Dr Neil Walsh facilitates insights into how spa 'experience-design' should embrace and engage the body and mind of the new consumer.


Global Director of Well-Being for Luxury brands Raffles, Orient Express, Fairmont, MGallery and Mövenpick.

Lindsay Madden-Nadeau

Lindsay has worked in hospitality bringing 20 years of experience in the luxury segment through a variety of different operational roles throughout all markets. ⁣⁣⁣⁣⁣ Lindsay began her career with FRHI hotels in 2001 – 2012 before joining Talise Wellness- Jumeirah hotels building the well-being brand for the flagship spa as well as overall brand strategy. ⁣⁣⁣⁣⁣


GWI Board Member, Author, Research 

Topic:  Salus Per Aquam - Health Through Water

Professor Marc Cohen

Professor Marc Cohen is a pioneer of integrative, holistic medicine and wellness research. Prof Marc Cohen has published more than 90 peer-reviewed articles, authored more than 20 book chapters, including co-editing with Oxford University’s Prof Gerry Bodeker the landmark text ‘Understanding the Global Spa Industry’ which is the first academic book documenting the global spa and wellness industry,

Marc will be talking about the importance of Salus Per Aquam - Health Through Water and providing practical ways to enhance water quality in spas and thereby increase the quality of the guest experience.⁣⁣⁣


Founder and CEO of ASTECC, Women in Wellness Winner in Education, American Spa

Topic: From Chaos to Cosmos

Anne Bramham

Anne Bramham Bio. A respected industry mentor with more than 35 years of professional experience as a consultant, program designer and teacher of spa therapies, Anne Bramham is the founder of ASTECC (Advanced Spa Therapy and Education Certification Council ).

Anne explores the opportunities and upside potential of spa’s sustaining message as an ‘Investment in Health. 


CEO Design for Leisure, GWI Chair, Hydrothermal Initaitive

Topic: What’s Next in Hydrothermal Bathing Trends Post-COVID-19

Don Genders

Don Genders, CEO, founded Design for Leisure (DFL), specialists in creating award-winning hydrothermal spa and wellness environments, in London nearly three decades ago. Don’s commitment to designing and building 5-star, European-crafted wellness journeys that seamlessly merge the health benefits of ancient bathing practices with modern design, materials and technology makes DFL the most sought-after company of its kind.

The pandemic has put hydrothermal bathing’s health claims into the spotlight. Don will explore the latest trends in hydrothermal and sweat bathing.

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