Frequently Asked Questions

Here are the answers to all those questions we are asked


Is it a must to attend each month of the virtual learning sessions for the 7-month course? Will there be any recordings after the session?

No, it is not a must to attend the sessions live as you can submit a request for the recording. Attending the live sessions gives you the opportunity to ask questions there and then and connect with the members of your class.

What if I can not get to London? Can I still do the ITEC qualification?

If you know you will not be able to travel to the UK for your London practical assessment, we recommend you signing up for the CIBTAC or CIDESCO qualification as they are fully online.

When do the lectures happen?

The sessions are once a month, on a Wednesday 9.30-2.30 pm (London time). We do live lectures so that students can interact and do activities


I have never written academically, is there any support available?

We provide academic and assignment writing workshops and resources as part of the induction and throughout your qualification.


Am I able to retake the exams in the next group if not performed well or unable to join?

Yes! You can pay to retake the MCQ exams for ITEC and CIDESCO. Our ITEC exam and assessment days run twice a year and run in April and October. The CIDESCO exams and presentationdays also run twice a year March and September.

Do I get a digital certificate or physical copy?

Once you have passed your assignments, assessments and exams we claim your certificate with the awarding body and a physical certificate is sent out. We do not hold any digital copies of your certificates

How long do I have to complete my qualification?

You have 12-months of access to resources and a live subscription to submit your online assignments and assessments.


How do I make payments?

Payment is made via bank transfer and some of our students use other online payment merchants such as Western Union and MoneyGram (subject to additional fees by third-party).

Do you provide payment plans?

Yes! You can pay in full or select to pay over 3 or 6 instalments for Level 4 Spa Management courses. For Level 5, you can pay in full or select to pay instalments, for the Award, Certificate and Diploma. The workshops are payable in full.

Do you have a refund policy?

All payments and deposits are non-refundable.


How many recommended hours of stud per week?

We recommend 4-8 hours per week. This includes researching, watching videos, listening to podcasts and writing your assignments.

How are the arrangements if I would like to take 2 or 3 of the qualifications?

You can take all 2 or 3 qualifications at the same time with the additions of the assessment days and MCQ online exams that completes each qualification. You can complete all 3 qualifications within 11 months

How long will it take to qualify?

The length of time to complete your qualification will be dependant on the qualification(s) you've enrolled for.Please visit the qualifications pages of our brochure.


How do I get access to resources through Virtual Learning Environment to complete assignment each month?

You are given access to our virtual learning platform once payment has been received.

Level 5

What is the difference between the Award Certificate and Diploma?

The ILM Level 5 Award, Certificate and Diploma in Leadership and Management accredited by ILM are different levels. The Diploma is the highest, followed by the Certificate and then award with the least amount of units and credit value.

Can I attend one specific workshop?

Yes, you can attend our workshops as singular sessions for any of the level 5 modules.

Do I need to have spa management experience to apply?

You need to have at least 2 years of management and leadership experience to apply the learning to your spa operation and assignments.