Question 1

Paulina Mercader CEO of The Longevity Suite Milano (GCC Region)

Accepted Answer

From Spa to Healthspan: How Wellness is Being Reinvented

In this thought-provoking session, Paulina will examine a key shift in the spa and wellness industry:

“Not every Spa should become a longevity clinic, but every Spa must rethink its role in the future of health and wellbeing.

Longevity is becoming the most powerful trend in wellness, but the future will not belong to the projects that simply add biohacking equipment. The question is not whether spas will disappear. The question is whether spas can evolve fast enough to remain relevant in a world where wellness is becoming healthcare.”

With over 19 years of experience in luxury hospitality, wellness, and guest service, Paulina specialises in strategic leadership, concept development, and the pre-opening of world-class projects. Her expertise lies in operational excellence, service optimisation, and experience design, enabling her to set new industry benchmarks.

Throughout her career with Jumeirah Group, Clinique La Prairie, SHA Wellness, Four Seasons, and Rosewood, she has developed substantial expertise in pre-openings, brand positioning, strategic marketing, and the creation of new business models in the wellness and hospitality sectors.

Her goal is to continue driving innovation in the industry, creating transformative experiences, and ensuring the sustainable growth of projects that redefine hospitality, luxury, and wellbeing.

This promises to be an insightful and inspiring session!

Question 2

Dave Courteen Managing Director of Mosaic Spa & Health Clubs Ltd

Accepted Answer

Spa Leadership in a Post-COVID Gen Z World

In this highly relevant and forward-thinking session, Dave will explore how the spa and wellness industry must evolve to meet the expectations of a new generation

“The world is changing at a faster pace than ever before—and wellness is no longer seen as a luxury, but an essential part of lifestyle, particularly for Gen Z”

Drawing on industry insight and behavioural research, Dave will examine how shifting attitudes, post-pandemic priorities, and the influence of social media are reshaping the way we lead spa businesses today

During this session, you will gain:

• Insight into evolving consumer behaviour and the rise of Gen Z in spa and wellness

• Strategies to adapt leadership in a fast-changing, post-COVID landscape

• Understanding of how to drive both revenue and profitability through these shifts

• Practical ways to navigate trends such as instant access, low attention spans, and sustainability

With decades of experience, Dave has grown Mosaic from a single-site operation into a multi-site spa and health club business employing over 450 staff and generating over £10 million in annual turnover. He has played a key role in shaping the UK spa and health club landscape and continues to lead with innovation and passion

As Chair of the Member Council at UK Active, a long-standing judge for the World Spa & Wellness Awards, and author of More to Gain Than Just to Game, Dave brings a wealth of knowledge, leadership insight, and real-world experience

This promises to be a powerful and thought-provoking session for anyone looking to future-proof their spa business

Question 3

Tom MacPherson Le Maire, Founder & Chief Growth Officer of Atelier Vitae

Accepted Answer

How to Maximise Brand Partnerships to Drive Revenue and Growth in your Spa Business

In this insightful and commercially focused session, Tom will explore a critical driver of spa success:

“Your choice of brand partners is one of the most important decisions you will make in your business. The wrong fit can limit growth, while the right partnerships can transform your revenue, team engagement, and long-term success.”

During this session, Tom will share how to:

• Select the right brand partners aligned with your business ethos

• Build strong, mutually beneficial partnerships

• Leverage brands to drive revenue and innovative wellness programmes

• Challenge traditional thinking around spa partnerships

• Engage partners as an extension of your business

• Deliver commercially successful initiatives across your entire property

With over 20 years of experience in luxury hospitality and skincare, Tom has worked with globally recognised brands including The Body Shop, Clarins, Intraceuticals, BioEffect, Aromatherapy Associates, and 111SKIN.

He has successfully led international growth strategies, built high-performing spa partnerships with leading hotel groups such as Mandarin Oriental, Four Seasons, Rosewood, and Marriott Luxury, and most recently founded Atelier Vitae, a consultancy specialising in brand building, route-to-market strategy, and luxury wellness growth.

Known for his dynamic leadership style and commercial expertise, Tom brings a wealth of real-world insight that promises to both inspire and challenge the way we think about spa partnerships.

Question 4

Justin Wilson, Brand Lead at Myndstream

Accepted Answer

Soundtracking the Experience your Spa Deserves

In this thought-provoking session, Justin will explore the often-overlooked power of music within the spa environment:

“What if your spa could harness the same musical craft that has moved cinema audiences around the world for decades?”

Justin will take us on a journey through the impact of intentional music programming across the entire guest experience, from arrival to departure and beyond and what this means for guests, therapists, and spa businesses alike

During this session, you will gain:

• A new perspective on music as a strategic tool rather than background ambience

• Insight into how sound can shape the guest journey at every touchpoint

• An understanding of the emotional and psychological impact of music in spa environments

• Practical ideas to elevate your own spa experience through intentional programming

Justin’s career spans tech sales, investment banking, and brand strategy, before finding his true passion in helping brands discover their voice and connect meaningfully with their audience.

After working as a brand strategist in Cape Town, he joined Myndstream as Brand Lead in 2025, where his personal connection to health and wellbeing aligns with his professional purpose, bringing the power of environment and sound into spaces designed for healing and restoration.

His story, insight, and innovative perspective promise a unique and inspiring session that will change the way you think about sound in your spa

Question 5

Accepted Answer

Speaker TBC

Question 6

ILM Level 5 Award in Leadership and Management

Accepted Answer

This qualification consists of 2 sessions, allowing you to focus on improving your leadership and innovation. The ILM Level 5 Award in Leadership and Management provides knowledge and practical tools that you can implement in your spa operations and career.
2 Virtual Interactive Workshop Lecture Sessions once per month
Fully Online
2 Academic Assignments applied to your spa operation
2 ILM Units in business leadership and management applied to the spa context
ILM membership and access to resources and SEA communit
ILM Level 5 Award in Leadership and Management
    APPLY NOW

Question 7

ILM Level 5 Certificate in Leadership and Management

Accepted Answer

This qualification allows you to choose from 2 options giving you more specific units of interest. The ILM Level 5 Certificate in Leadership and Management provides knowledge and practical tools that you can implement in your spa operations and career.
 
3 Virtual Interactive Workshop Lecture Sessions once per month
Option 1: Workshops: x 3 Teams , Marketingand Coaching
Option 2: Workshops: x 3 Finance, InnovationLeadership
Fully Online
3 Academic Assignments applied to your spa operation
4/5 ILM Units in business leadership and management applied to the spa context
ILM membership and access to resources and SEA community
ILM Level 5 Certificate in Leadership and Management
    APPLY NOW

Question 8

ILM Level 5 Diploma in Leadership and Management

Accepted Answer

This qualification is the highest Level 5 qualification, it includes our full suite of workshops. The ILM Level 5 Diploma in Leadership and Management provides knowledge and practical tools that you can implement in your spa operations and career.
6 Virtual Interactive Workshop Lecture Sessions once per month
Fully Online
6 Academic Assignments applied to the work environment
9 ILM Units in business leadership and management applied to the spa context
ILM membership and access to resources and SEA community
ILM Level 5 Diploma in Leadership and Management
    APPLY NOW

Question 9

Coaching, Mentoring and Conflict in the Spa Environment

Accepted Answer

This module focuses on providing an in-depth understanding of
coaching and mentoring as management tools to support and
develop the potential of individuals and teams. Coaching and
mentoring are the practical and cost-effective ways of boosting
performance within a spa business. This module seeks to encourage managers to coach and mentor others to build positive and supportive relationships and flourishing teams. You will explore the issues of stress and conflict management in the spa environment and encourage self-reflective practice. By considering your own development, motivation and learning needs, along with the needs of others, managers will be able to demonstrate the necessary competencies needed to develop yourself and your team.

Question 10

Enhance Your Spa and Wellness Leadership

Accepted Answer

This module is designed to support spa leaders that will set and monitor goals and objectives by providing instruction, direction, and guidance through effective leadership. Strong leaders are the foundation of any successful spa business. A manager can make or break a team, so enhancing or solidifying your leadership skills is crucial to being the best manager you can be. This module will explore traditional leadership styles as well as more contemporary approaches such as transformational leadership. Transformational leaders focus on supporting teams to offer the guidance and inspiration they need to motivate and retain staff.

Question 11

Developing Effective Spa Teams

Accepted Answer

This module is designed to support spa professionals to develop the technical and interpersonal skills they need to successfully manage and lead a team, while also becoming aware of their own personal development. Teamwork can help people learn and support each other, feel a sense of belonging, and grow personally. It can also help reduce burnout and stress and increase job satisfaction and morale.
Professional development within leadership and management is
essential within the spa industry. Spa businesses need to ensure that managers and team leaders are guiding their teams with modern strategies and are trained to the best industry standards. This module will look at the key issues of conflict management and ensuing inclusive leadership as well as understanding the importance of work life balance.

Question 12

Spa and Wellness Innovation and Change Management

Accepted Answer

This module is intended to provide you with the opportunity to gain a wider understanding of Spa and Wellness Innovation and Change Management. The concepts of Innovation and Change are closely aligned, this module provides learners with an insight into core concepts, tools, and best practices of how to identify opportunities for innovation as well as implementing and evaluating change effectively. The ability to manage change effectively is a key skill for managers in the spa industry as well as thinking innovatively and having a positive attitude to change through the application of innovative thinking to performance improvement. In addition, paying close attention to the process of implementing change will help to create a sustainable spa business model.

Question 13

Marketing Management for the Spa and Wellness Consumer

Accepted Answer

This module is intended to provide learners with the opportunity to gain a wider understanding of Marketing Management for the Spa and Wellness Consumer.
This module will provide learners with an understanding of both current and emerging marketing principles and techniques. The module will assess the requirements for effective marketing and outline the marketing management process involved, while also describing a range of techniques used to implement marketing strategies. The learner will be introduced to the key concepts of marketing management including marketing planning, environmental scaling and market research to understand the how this can be applied to a spa business in order to attract and retain the modern spa consumer. Traditional models such as the product lifecycle will be explored in the context of contemporary approaches to marketing campaigns and branding.

Question 14

Advanced Spa Finance

Accepted Answer

This module is intended to provide learners with the opportunity to gain a wider understanding of financial principles and techniques in the context of the spa industry which then leads on to opportunities for application of learning within their own organizations to add value and contribute to the overall business strategy.  Learners will have opportunities to develop both theoretical understanding and practical expertise of advanced spa finance using a range of formative and summative assessments to demonstrate knowledge and understanding.

Question 15

Professor Gerrard Bodeker - Topic: Mental Wellness in a Time of Pandemic

Accepted Answer

Professor Gerrard Bodeker
 
Professor, Researcher and Author University of Oxford​
Topic: Mental Wellness in a Time of Pandemic
 
Gerry Bodeker, PhD, Green Templeton College, University of Oxford, United Kingdom; & Dept. of Epidemiology, Columbia University, New York,  United States.  Public Health Academic & Clinical Psychologist. Professor Gerry Bodeker, whose doctoral studies were at Harvard, researches and advises on integrative medicine and wellness.
 
He has researched and taught in medical sciences at Oxford for two decades, and is adjunct professor of epidemiology at Columbia University. He works with the private sector, governments and UN organizations, including WHO and the Asian Development Bank, advising on culturally themed wellness policy and strategies. He has published six books and recently co-authored a chapter on Wellbeing and Mental Wellness in the Oxford Research Encyclopedia of Global Public Health and a chapter on the health of indigenous peoples. He is co-editor of the spa management text Understanding the Global Spa Industry.
​
TOPIC : Mental Wellness in a Time of Pandemic

Question 16

Alberto Apostoli - Topic: How to Design an Exciting and Profitable spa

Accepted Answer

Alberto Apostoli
 
Architect and Spa Designer; Studio Apostoli
​
Topic: How to Design an Exciting and Profitable spa
 
Alberto Apostoli is considered one of the most important and award-winning architects and trendsetters in the wellness industry. He has designed numerous and wonderful spas all over the world as well as some products and equipment that have become icons for the new way of experiencing the spaces of private wellness.
For over 25 years he has contributed to the development of the sector through educational activities, workshops and publications. He is a member of the Board of Directors of the English Sustainable SPA Association.
Alberto Apostoli's approach has now established itself as a true manifesto of "Wellness Architecture", which arises from the combination of creativity, specialist know-how and technical expertise.
Apostoli’s goal is to create well-being through architecture. This means compositional harmony, experiential quality, technological perfection, sustainability, use of elements instead of materials, interpretation of the environment; a philosophy rather than a discipline.
He leads a team of 60 professionals including architects, interior designers, engineers and consultants who work in accordance with his vision.

Question 17

Jeremy McCarthy MAPP - Topic:  Creating a Successful Career in Spa and Wellness

Accepted Answer

Jeremy McCarthy MAPP
 
Author and Group Spa Director of Spa &Wellness
Mandarin Oriental 
 
​
Topic:  Creating a Successful Career in Spa and Wellness
 
Jeremy McCarthy is the Group Director of Spa & Wellness for Mandarin Oriental Hotel Group, leading their guest and colleague wellness programmes and their internationally acclaimed luxury spa division. 
 
He has over 25 years of experience operating luxury spas in resort and hotel properties worldwide.  McCarthy holds a Master of Applied Positive Psychology (MAPP) degree from University of Pennsylvania, is the author of The Psychology of Spas & Wellbeing
​
TOPIC
In this interactive session, Jeremy McCarthy will share some of the key business and leadership lessons he has learned over the course of his career and will take questions from participants about how to navigate a successful career in this industry.
 
Topics include:
The importance of learning and "beginner’s mind.”
Understanding the financial side of the business
Navigating the complexity of the business

Question 18

Amanda Frasier - Topic: Creating a Five Star Spa Experience; What does it take?

Accepted Answer

Amanda Frasier
 
Forbes Travel Guide Executive Vice President of Standards and Ratings 
 
​
Topic: Creating a Five Star Spa Experience; What does it take?
 
As Forbes Travel Guide's Executive Vice President of Standards & Ratings, Amanda Frasier oversees the coordination of the global inspections and annual star awards. Frasier also serves as chair of the Forbes Travel Guide Standards Advisory Committee.
 
Now in its 10th year, the SAC is composed of industry executives who help shape the future of Five-Star service and facility standards and the modern luxury guest experience.
She plays a key role in all global expansion efforts, covering more than 70 countries and growing. In addition, Frasier manages the Forbes Travel Guide Brand Official program, a collection of exclusive brands representing the best products and services in luxury hospitality.
Prior to this role, Frasier was the director of Executive Training for Forbes Travel Guide's consulting division and served as an inspector. Before working for Forbes Travel Guide, she spent 13 years in luxury hospitality operations. Frasier was born and raised in London, England and now resides in Atlanta, Georgia.
​
​
TOPIC 
Discover how the world’s only independent global ratings system (since 1958) defines the exacting standards used to verify today’s luxury spa experiences. Learn about their spa inspection process and how the historic star awards system works.  Listen to some of the Best Practices as seen by FTG’s team of incognito evaluators that ensure the ultimate guest experience.

Question 19

Patrick Huey - Topic: Forecasting in the wake of covid and Revenue Boosting Retail

Accepted Answer

With over 20 years of experience in the hospitality and spa industry, Patrick is the Vice President of Spa and Retail for Montage Resorts International and Chairman of the Board with ISPA; International Spa Association. With Montage, Patrick is responsible for the brand visions for the seven current and eight opening spas for both Spa Montage and Spa Pendry. Prior to his current role, Patrick served as Group Director of Spas – Asia for MSpa at Minor Hotels International. Patrick was responsible for establishing and implementing the business strategy for the 40 spas in the Southeast Asian Spa Division in conjunction with the Chairman, CEO and SVP of Operations.
Patrick also served as the Corporate Director of Spa, Fitness and Tennis for Sandals Resorts International with 23 operational spas and fitness centers where he oversaw the Red Lane Spa and Fitness brands and launched the Red Lane Training Institute. Before that, Patrick was the Corporate Spa Director for Viceroy Hotel Group where he successfully launched the spa and fitness brand overseeing the US, Caribbean, Mexico and the Middle East.
Patrick holds a Master of Fine Arts from Yale University in Acting and a Bachelor of Arts from Vanderbilt University in Creative/Nonfiction Writing, English Literature and Theatre and serves on the International Spa Association’s Board of Directors.
TOPIC:
Forecasting in the wake of covid and Revenue Boosting Retail

Question 20

ILM Level 5 Award in Leadership and Management

Accepted Answer

This qualification consists of 2 sessions, allowing you to focus on improving your leadership and innovation skills. The ILM Level 5 Award in Leadership and Management provides knowledge and practical tools that you can implement in your spa operations and career.
2 Virtual Interactive Workshop Lecture Sessions, see brochure for criteria
Fully Online
2 Academic Assignments applied to your spa operation
2 ILM Units in business leadership and management applied to the spa context
ILM membership and access to resources and SEA community
ILM Level 5 Award in Leadership and Management Qualification Certificate
    APPLY NOW

Question 21

ILM Level 5 Certificate in Leadership and Management

Accepted Answer

This qualification allows you to choose from our 2 course options, each has different units giving you the opportunity to choose which course you prefer dependent upon your area of interest. The ILM Level 5 Certificate in Leadership and Management provides knowledge and practical tools that you can implement in your spa operations and career.
 
3 Virtual Interactive Workshop Lecture Sessions 
Option 1: Workshops: x 3 Teams, Marketing and Coaching
Option 2: Workshops: x 3 Finance, Innovation and Leadership
Fully Online, see brochure for detailed content criteria 
3 Academic Assignments applied to your spa operation
4/5 ILM Units in business leadership and management applied to the spa context
ILM membership and access to resources and SEA community
ILM Level 5 Certificate in Leadership and Management qualification certificate
    APPLY NOW

Question 22

ILM Level 5 Diploma in Leadership and Management

Accepted Answer

This qualification is the highest Level 5 qualification, it includes our full suite of workshops. The ILM Level 5 Diploma in Leadership and Management provides knowledge and practical tools that you can implement in your spa operations and career.
6 Virtual Interactive Workshop Lecture Sessions once per month
Fully Online, see brochure for detailed criteria of unit workshops
6 Academic Assignments applied to your spa environment
9 ILM Units in business leadership and management 
ILM membership and access to resources and SEA community
ILM Level 5 Diploma in Leadership and Management qualification certificate 
    APPLY NOW

Question 23

Coaching, Mentoring and Conflict in the Spa Environment

Accepted Answer

This module focuses on providing an in-depth understanding of
coaching and mentoring as management tools to support and
develop the potential of individuals and teams. Coaching and
mentoring are the practical and cost-effective ways of boosting
performance within a spa business. This module seeks to encourage managers to coach and mentor others to build positive and supportive relationships and flourishing teams. You will explore the issues of stress and conflict management in the spa environment and encourage self-reflective practice. By considering your own development, motivation and learning needs, along with the needs of others, managers will be able to demonstrate the necessary competencies needed to develop yourself and your team.

Question 24

Enhance Your Spa and Wellness Leadership

Accepted Answer

This module is designed to support spa leaders that will set and monitor goals and objectives by providing instruction, direction, and guidance through effective leadership. Strong leaders are the foundation of any successful spa business. A manager can make or break a team, so enhancing or solidifying your leadership skills is crucial to being the best manager you can be. This module will explore traditional leadership styles as well as more contemporary approaches such as transformational leadership. Transformational leaders focus on supporting teams to offer the guidance and inspiration they need to motivate and retain staff.

Question 25

Developing Effective Spa Teams

Accepted Answer

This module is designed to support spa professionals to develop the technical and interpersonal skills they need to successfully manage and lead a team, while also becoming aware of their own personal development. Teamwork can help people learn and support each other, feel a sense of belonging, and grow personally. It can also help reduce burnout and stress and increase job satisfaction and morale. Professional development within leadership and management is essential within the spa industry. Spa businesses need to ensure that managers and team leaders are guiding their teams with modern strategies and are trained to the best industry standards. This module will look at the key issues of conflict management and ensuing inclusive leadership as well as understanding the importance of work life balance.

Question 26

Spa and Wellness Innovation and Change Management

Accepted Answer

This module is intended to provide you with the opportunity to gain a wider understanding of Spa and Wellness Innovation and Change Management. The concepts of Innovation and Change are closely aligned, this module provides learners with an insight into core concepts, tools, and best practices of how to identify opportunities for innovation as well as implementing and evaluating change effectively. The ability to manage change effectively is a key skill for managers in the spa industry as well as thinking innovatively and having a positive attitude to change through the application of innovative thinking to performance improvement. In addition, paying close attention to the process of implementing change will help to create a sustainable spa business model.

Question 27

Marketing Management for the Spa and Wellness Consumer

Accepted Answer

This module is intended to provide learners with the opportunity to gain a wider understanding of Marketing Management for the Spa and Wellness Consumer. 
This module will provide learners with an understanding of both current and emerging marketing principles and techniques. The module will assess the requirements for effective marketing and outline the marketing management process involved, while also describing a range of techniques used to implement marketing strategies. The learner will be introduced to the key
concepts of marketing management including marketing planning,
environmental scaling and market research to understand the how this can be applied to a spa business in order to attract and retain the modern spa consumer. Traditional models such as the product lifecycle will be explored in the context of contemporary approaches to marketing campaigns and branding.

Question 28

Advanced Spa Finance

Accepted Answer

This module is intended to provide learners with the opportunity to gain a wider understanding of financial principles and techniques in the context of the spa industry which then leads on to opportunities for application of learning within their own organizations to add value and contribute to the overall business strategy. Learners will have opportunities to develop both theoretical understanding and practical expertise of advanced spa finance using a range of formative and summative assessments to demonstrate knowledge and understanding.

Question 29

Professor Gerrard Bodeker - Topic: Mental Wellness in a Time of Pandemic

Accepted Answer

Professor Gerrard Bodeker
 
Professor, Researcher and Author University of Oxford​
Topic: Mental Wellness in a Time of Pandemic
 
Gerry Bodeker, PhD, Green Templeton College, University of Oxford, United Kingdom; & Dept. of Epidemiology, Columbia University, New York,  United States.  Public Health Academic & Clinical Psychologist. Professor Gerry Bodeker, whose doctoral studies were at Harvard, researches and advises on integrative medicine and wellness.
 
He has researched and taught in medical sciences at Oxford for two decades, and is adjunct professor of epidemiology at Columbia University. He works with the private sector, governments and UN organizations, including WHO and the Asian Development Bank, advising on culturally themed wellness policy and strategies. He has published six books and recently co-authored a chapter on Wellbeing and Mental Wellness in the Oxford Research Encyclopedia of Global Public Health and a chapter on the health of indigenous peoples. He is co-editor of the spa management text Understanding the Global Spa Industry.
​
TOPIC : Mental Wellness in a Time of Pandemic

Question 30

Alberto Apostoli - Topic: How to Design an Exciting and Profitable spa

Accepted Answer

Alberto Apostoli
 
Architect and Spa Designer; Studio Apostoli
​
Topic: How to Design an Exciting and Profitable spa
 
Alberto Apostoli is considered one of the most important and award-winning architects and trendsetters in the wellness industry. He has designed numerous and wonderful spas all over the world as well as some products and equipment that have become icons for the new way of experiencing the spaces of private wellness.
For over 25 years he has contributed to the development of the sector through educational activities, workshops and publications. He is a member of the Board of Directors of the English Sustainable SPA Association.
Alberto Apostoli's approach has now established itself as a true manifesto of "Wellness Architecture", which arises from the combination of creativity, specialist know-how and technical expertise.
Apostoli’s goal is to create well-being through architecture. This means compositional harmony, experiential quality, technological perfection, sustainability, use of elements instead of materials, interpretation of the environment; a philosophy rather than a discipline.
He leads a team of 60 professionals including architects, interior designers, engineers and consultants who work in accordance with his vision.

Question 31

Jeremy McCarthy MAPP - Topic:  Creating a Successful Career in Spa and Wellness

Accepted Answer

Jeremy McCarthy MAPP
 
Author and Group Spa Director of Spa &Wellness
Mandarin Oriental 
 
​
Topic:  Creating a Successful Career in Spa and Wellness
 
Jeremy McCarthy is the Group Director of Spa & Wellness for Mandarin Oriental Hotel Group, leading their guest and colleague wellness programmes and their internationally acclaimed luxury spa division. 
 
He has over 25 years of experience operating luxury spas in resort and hotel properties worldwide.  McCarthy holds a Master of Applied Positive Psychology (MAPP) degree from University of Pennsylvania, is the author of The Psychology of Spas & Wellbeing
​
TOPIC
In this interactive session, Jeremy McCarthy will share some of the key business and leadership lessons he has learned over the course of his career and will take questions from participants about how to navigate a successful career in this industry.
 
Topics include:
The importance of learning and "beginner’s mind.”
Understanding the financial side of the business
Navigating the complexity of the business

Question 32

Amanda Frasier - Topic: Creating a Five Star Spa Experience; What does it take?

Accepted Answer

Amanda Frasier
 
Forbes Travel Guide Executive Vice President of Standards and Ratings 
 
​
Topic: Creating a Five Star Spa Experience; What does it take?
 
As Forbes Travel Guide's Executive Vice President of Standards & Ratings, Amanda Frasier oversees the coordination of the global inspections and annual star awards. Frasier also serves as chair of the Forbes Travel Guide Standards Advisory Committee.
 
Now in its 10th year, the SAC is composed of industry executives who help shape the future of Five-Star service and facility standards and the modern luxury guest experience.
She plays a key role in all global expansion efforts, covering more than 70 countries and growing. In addition, Frasier manages the Forbes Travel Guide Brand Official program, a collection of exclusive brands representing the best products and services in luxury hospitality.
Prior to this role, Frasier was the director of Executive Training for Forbes Travel Guide's consulting division and served as an inspector. Before working for Forbes Travel Guide, she spent 13 years in luxury hospitality operations. Frasier was born and raised in London, England and now resides in Atlanta, Georgia.
​
​
TOPIC 
Discover how the world’s only independent global ratings system (since 1958) defines the exacting standards used to verify today’s luxury spa experiences. Learn about their spa inspection process and how the historic star awards system works.  Listen to some of the Best Practices as seen by FTG’s team of incognito evaluators that ensure the ultimate guest experience.

Question 33

Patrick Huey - Topic: Forecasting in the wake of covid and Revenue Boosting Retail

Accepted Answer

With over 20 years of experience in the hospitality and spa industry, Patrick is the Vice President of Spa and Retail for Montage Resorts International and Chairman of the Board with ISPA; International Spa Association. With Montage, Patrick is responsible for the brand visions for the seven current and eight opening spas for both Spa Montage and Spa Pendry. Prior to his current role, Patrick served as Group Director of Spas – Asia for MSpa at Minor Hotels International. Patrick was responsible for establishing and implementing the business strategy for the 40 spas in the Southeast Asian Spa Division in conjunction with the Chairman, CEO and SVP of Operations.
Patrick also served as the Corporate Director of Spa, Fitness and Tennis for Sandals Resorts International with 23 operational spas and fitness centers where he oversaw the Red Lane Spa and Fitness brands and launched the Red Lane Training Institute. Before that, Patrick was the Corporate Spa Director for Viceroy Hotel Group where he successfully launched the spa and fitness brand overseeing the US, Caribbean, Mexico and the Middle East.
Patrick holds a Master of Fine Arts from Yale University in Acting and a Bachelor of Arts from Vanderbilt University in Creative/Nonfiction Writing, English Literature and Theatre and serves on the International Spa Association’s Board of Directors.
TOPIC:
Forecasting in the wake of covid and Revenue Boosting Retail

Question 34

I am not qualified in spa treatments can I do this course?

Accepted Answer

Yes! Not all spa managers perform treatments, our spa management qualification awarding bodies do not require you to have any previous qualifications or experience in spa treatments. However, you do need to be passionate about progressing in spa and wellness management or alreday be in a leadership role.

Question 35

What will I learn?

Accepted Answer

The spa management course is a business and management qualification applying the principles of leadership and managment to the spa and wellness environment. The course is to help you in managing and running a spa operation
The topics that are covered are:
Spa Business
Spa Management
PR (Public Relations)
Sales Management
Quality Management
Health and Safety
Spa Experiences
Spa Design
Spa Marketing
Our additional SEA Unit; Academic Assignment Writing

Question 36

How is it delivered?

Accepted Answer

Our qualifications are delivered online, once per month through virtual classroom session, with a live group of students interacting. You will complete assignments and complete online study through the virtual learning app. Recordings are available

Question 37

What day of the week is the live class?

Accepted Answer

Our live interactive engagement classes are once a month on a Wednesday, however you can access recordings if you cannot attend

Question 38

Is it a must to attend each month of the virtual learning sessions for the 7-month course? Will there be any recordings after the session?

Accepted Answer

No, it is not a must to attend the sessions live as you can submit a request for the recording. Attending the live sessions gives you the opportunity to ask questions there and then and connect with the members of your class.

Question 39

What if I can not get to London? Can I still do the ITEC qualification?

Accepted Answer

If you know you will not be able to travel to the UK for your London practical assessment, we recommend you signing up for the CIBTAC or CIDESCO qualification as they are fully online.

Question 40

When do the lectures happen?

Accepted Answer

The sessions are once a month, on a Wednesday 9.30-2.30 pm (London time). We do live lectures so that students can interact and do activities

Question 41

I have never written academically, is there any support available?"

Accepted Answer

We provide academic and assignment writing workshops and resources as part of the induction and throughout your qualification.

Question 42

Am I able to retake the exams in the next group if not performed well or unable to join?

Accepted Answer

Yes! You can pay to retake the MCQ exams for ITEC and CIDESCO.
Our ITEC exam and assessment days run twice a year and run in April and October.
The CIDESCO exams and presentationdays also run twice a year March and September.

Question 43

Do I get a digital certificate or physical copy?

Accepted Answer

Once you have passed your assignments, assessments and exams we claim your certificate with the awarding body and a physical certificate is sent out. We do not hold any digital copies of your certificates

Question 44

How long do I have to complete my qualification?

Accepted Answer

You have 12-months of access to resources and a live subscription to submit your online assignments and assessments.

Question 45

How do I make payments?

Accepted Answer

Payment is made via bank transfer and some of our students use other online payment merchants such as Western Union and MoneyGram (subject to additional fees by third-party).

Question 46

Do you provide payment plans?

Accepted Answer

Yes! You can pay in full or select to pay over 3 or 6 instalments for Level 4 Spa Management courses. 
 
For Level 5, you can pay in full or select to pay instalments, for the Award, Certificate and Diploma. The workshops are payable in full.

Question 47

Do you have a refund policy?

Accepted Answer

All payments and deposits are
non-refundable.

Question 48

How many recommended hours of stud per week?

Accepted Answer

We recommend 4-8 hours per week. This includes researching, watching videos, listening to podcasts and writing your assignments.

Question 49

How are the arrangements if I would like to take 2 or 3 of the qualifications?

Accepted Answer

You can take all 2 or 3 qualifications at the same time with the additions of the assessment days and MCQ online exams that completes each qualification. You can complete all 3 qualifications within 11 months

Question 50

How long will it take to qualify?

Accepted Answer

The length of time to complete your qualification will be dependant on the qualification(s) you've enrolled for.Please visit the qualifications pages of our brochure.

Question 51

How do I get access to resources through Virtual Learning Environment to complete assignment each month?

Accepted Answer

You are given access to our virtual learning platform once payment has been received.

Question 52

What is the difference between the Award Certificate and Diploma?

Accepted Answer

The ILM Level 5 Award, Certificate and Diploma in Leadership and Management accredited by ILM are different levels. The Diploma is the highest, followed by the Certificate and then award with the least amount of units and credit value.

Question 53

Can I attend one specific workshop?

Accepted Answer

Yes, you can attend our workshops as singular sessions for any of the level 5 modules.

Question 54

Do I need to have spa management experience to apply?

Accepted Answer

You need to have at least 2 years of management and leadership experience to apply the learning to your spa operation and assignments.

Frequently Asked Questions

Here are the answers to all those questions we are asked

Paulina Mercader CEO of The Longevity Suite Milano (GCC Region)

Dave Courteen Managing Director of Mosaic Spa & Health Clubs Ltd

Tom MacPherson Le Maire, Founder & Chief Growth Officer of Atelier Vitae

Justin Wilson, Brand Lead at Myndstream

ILM Level 5 Award in Leadership and Management

ILM Level 5 Certificate in Leadership and Management

ILM Level 5 Diploma in Leadership and Management

Coaching, Mentoring and Conflict in the Spa Environment

Enhance Your Spa and Wellness Leadership

Developing Effective Spa Teams

Spa and Wellness Innovation and Change Management

Marketing Management for the Spa and Wellness Consumer

Advanced Spa Finance

Professor Gerrard Bodeker - Topic: Mental Wellness in a Time of Pandemic

Alberto Apostoli - Topic: How to Design an Exciting and Profitable spa

Jeremy McCarthy MAPP - Topic: Creating a Successful Career in Spa and Wellness

Amanda Frasier - Topic: Creating a Five Star Spa Experience; What does it take?

Patrick Huey - Topic: Forecasting in the wake of covid and Revenue Boosting Retail

ILM Level 5 Award in Leadership and Management

ILM Level 5 Certificate in Leadership and Management

ILM Level 5 Diploma in Leadership and Management

Coaching, Mentoring and Conflict in the Spa Environment

Enhance Your Spa and Wellness Leadership

Developing Effective Spa Teams

Spa and Wellness Innovation and Change Management

Marketing Management for the Spa and Wellness Consumer

Advanced Spa Finance

Professor Gerrard Bodeker - Topic: Mental Wellness in a Time of Pandemic

Alberto Apostoli - Topic: How to Design an Exciting and Profitable spa

Jeremy McCarthy MAPP - Topic: Creating a Successful Career in Spa and Wellness

Amanda Frasier - Topic: Creating a Five Star Spa Experience; What does it take?

Patrick Huey - Topic: Forecasting in the wake of covid and Revenue Boosting Retail

I am not qualified in spa treatments can I do this course?

What will I learn?

How is it delivered?

What day of the week is the live class?

Is it a must to attend each month of the virtual learning sessions for the 7-month course? Will there be any recordings after the session?

What if I can not get to London? Can I still do the ITEC qualification?

When do the lectures happen?

I have never written academically, is there any support available?"

Am I able to retake the exams in the next group if not performed well or unable to join?

Do I get a digital certificate or physical copy?

How long do I have to complete my qualification?

How do I make payments?

Do you provide payment plans?

Do you have a refund policy?

How many recommended hours of stud per week?

How are the arrangements if I would like to take 2 or 3 of the qualifications?

How long will it take to qualify?

How do I get access to resources through Virtual Learning Environment to complete assignment each month?

What is the difference between the Award Certificate and Diploma?

Can I attend one specific workshop?

Do I need to have spa management experience to apply?

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