Frequently Asked Questions
Here are the answers to all those questions we are asked
The Evolution of Spas from Pampering Palaces to Social Wellness Hubs
This shift is significantly impacting the hospitality industry, requiring businesses to rethink and elevate their wellness offerings. As large, well-appointed urban bathhouses continue to emerge in cities worldwide, hotels and resorts must adapt to meet the growing demand for social wellness experiences that cater not only to guests but also to the broader community.
Don Genders is founder and CEO of Design for Leisure (DFL), creators of award-winning hydrothermal areas that merge the health benefits of ancient bathing practices with modern design, materials and technology. DFL has offices in the UK and the USA, where it is the exclusive supplier of KLAFS custom-built saunas. DFL has over 30 years of experience working with clients like Accor, Aman, Canyon Ranch, Faena, Fairmont, Four Seasons, Six Senses, and many more. Genders also chairs the Global Wellness Institute’s Hydrothermal Initiative, publishers of the must-have Guide to Hydrothermal Spa & Wellness Development Standards.
Sarah Camilleri Founding editor and owner, European Spa magazine
Topic: Heartfelt leadership in the spa world
If there’s anyone who truly has their finger on the pulse of this industry, it’s Sarah Camilleri . As Editorial Director and owner of European Spa Magazine, she has an insider’s view of the latest trends, challenges, and innovations. Sarah serves on the Media Advisory Board for British Beauty Council and leads a team of expert journalists reporting the latest news, innovations, opinions and trends shaping the spa world, but her connection to this industry runs much deeper.
Sarah has lived and breathed wellness from a young age. Having experienced first-hand the transformative power of the impacts our industry provides, she found both purpose and connection within it. With this deep understanding and an insider’s perspective on where it’s headed, she is truly the go-to voice in this space and a champion of spa leadership.
Sarah Camilleri Founding editor and owner, European Spa magazine Director, Spa Publishing Ltd Media Advisory Board, British Beauty Council Sarah Camilleri is the editorial director and owner of European Spa magazine, its affiliated daily spa industry news website europeanspamagazine.com and the new European Spa Platinum Resource, an exemplary global resource for spa and wellness leaders. Sarah leads a team of dedicated and influential journalists reporting daily on the latest news, investments, innovations, opinion and trends shaping the spa world. European Spa’s international success is built on its longstanding reputation for in-depth expert content and journalistic integrity. Supporting spa industry growth, the team’s mission is to empower spa and wellness leaders globally. Sarah’s leadership drives European’s Spa’s mission to share the latest innovations in spa, beauty, wellbeing, fitness, preventative health and wellness travel. In 2020, she joined the British Beauty Council as an Advisory Board member and is now proud to serve on the new Media Advisory Board. European Spa is proud to serve as a longstanding media partner of: Global Wellness Summit; UK Spa Association; Irish Spa Association; The Wellness Hospitality Conference; SpaFest; Scottish Spa Collective; Forum HOTel&SPA; and the Standards Authority for Touch in Cancer Care.
Laura Freeman
Group Spa Manager at Aqua Sana Forest Spa
With nearly 19 years of experience in the spa and wellness industry, both in the UK and abroad, Laura has developed a deep understanding of hands-on therapy and senior management. Having worked with prestigious brands such as Fairmont Hotels, Champneys, and Aqua Sana Forest Spa at Center Parcs, she has gained invaluable insights into operational excellence and the evolving challenges within the industry. Currently serving as Group Spa Manager at Aqua Sana Forest Spa, Laura focuses on enhancing guest experiences, optimising operational efficiencies, and leading high-performing teams. Her diverse experience has equipped her with a comprehensive understanding of the spa industry, enabling her to identify key trends and implement best practices effectively
Lousie Buxton
Title of Presentation: Destination spas: factors that contribute to memorable guest experiences.
Overview of Presentation
A recent report from the Global Wellness Institute identified that the UK spa economy was ranked the sixth largest spa economy in the world, estimated it to be worth $2.04 billion (GWI, 2022).The industry’s significant economic contribution underscores the importance of understanding the spa consumer experience and concepts within the spa context. Further, the memorability of a customer experience has been identified as a value that consumers seek, which organisations should provide to differentiate their businesses in a competitive marketplace. Hence, this research explored factors that contribute to memorable guest experiences is UK destination spas. Fifty-one semi-structured interviews were conducted with spa guests and managers, to gain both consumer and supplier perspectives. Themes that emerged from the data show that physical design and sensory elements, co-creation and experience values are all memorable. The findings particularly revealed that novelty, involvement and the element of surprise contribute to memorability.
Louise Buxton is a Senior Lecturer in Hospitality and Tourism at the University of Derby in the UK. After starting her career in the beauty sector, Louise moved into education over two decades ago, teaching spa, tourism and hospitality students. Louise’s teaching and research includes operations management, corporate social responsibility and customer experiences. Her passion for understanding consumers led her to her recent research project which explored the factors which contribute to memorable guest experiences in destination spas.
Speaker TBC
This qualification consists of 2 sessions, allowing you to focus on improving your leadership and innovation. The ILM Level 5 Award in Leadership and Management provides knowledge and practical tools that you can implement in your spa operations and career.
2 Virtual Interactive Workshop Lecture Sessions once per month
Fully Online
2 Academic Assignments applied to your spa operation
2 ILM Units in business leadership and management applied to the spa context
ILM membership and access to resources and SEA communit
ILM Level 5 Award in Leadership and Management
This qualification allows you to choose from 2 options giving you more specific units of interest. The ILM Level 5 Certificate in Leadership and Management provides knowledge and practical tools that you can implement in your spa operations and career.
3 Virtual Interactive Workshop Lecture Sessions once per month
Option 1: Workshops: x 3 Teams , Marketingand Coaching
Option 2: Workshops: x 3 Finance, InnovationLeadership
Fully Online
3 Academic Assignments applied to your spa operation
4/5 ILM Units in business leadership and management applied to the spa context
ILM membership and access to resources and SEA community
ILM Level 5 Certificate in Leadership and Management
This qualification is the highest Level 5 qualification, it includes our full suite of workshops. The ILM Level 5 Diploma in Leadership and Management provides knowledge and practical tools that you can implement in your spa operations and career.
6 Virtual Interactive Workshop Lecture Sessions once per month
Fully Online
6 Academic Assignments applied to the work environment
9 ILM Units in business leadership and management applied to the spa context
ILM membership and access to resources and SEA community
ILM Level 5 Diploma in Leadership and Management
This module covers the organisational benefits of coaching and mentoring in the workplace.
In this module you will:
This unit focuses on providing an in-depth understanding of coaching and mentoring as management tools to support and develop the potential of individuals and teams. Coaching and mentoring are the practical and cost-effective ways of boosting performance within a spa business. This unit seeks to encourage managers and aspiring managers to coach and mentor others to build positive and supportive relationships and flourishing teams. Learners will explore the issues of stress and conflict management in the spa environment and encourage self-reflective practice. By considering their own development, motivation and learning needs, along with the needs of others, managers will be able to demonstrate the necessary competencies needed to develop themselves and their teams.
Are you constantly striving to improve your leadership skills?
Dedicated to improving your self-awareness and the impact of behaviours on performance?
This module is designed to support spa leaders that will set and monitor goals and objectives by providing instruction, direction, motivation and guidance through effective leadership. Strong leaders are the foundation of any successful spa business. A manager can make or break a team, so enhancing or solidifying your leadership and skills is crucial to being the best manager you can be. This unit will explore traditional leadership styles as well as more contemporary approaches such as transformational leadership. Transformational leaders focus on supporting teams to offer the guidance and inspiration they need to motivate and retain staff.
Are you committed to improving your spa team performance and realise the importance of organisational wellbeing culture, equality, diversity and inclusion in the workplace?
This unit is designed to support spa professionals to develop the technical and interpersonal skills they need to successfully manage and lead a team, while also becoming aware of their own personal development. Teamwork can help people learn and support each other, feel a sense of belonging, and grow personally. It can also help reduce burnout and stress and increase job satisfaction and morale. Professional development within leadership and management is essential within the spa industry. Spa businesses need to ensure that managers and team leaders are guiding their teams with modern strategies and are trained to the best industry standards. This unit will look at the key issues of conflict management and ensuing inclusive leadership as well as understanding the importance of work life balance.
Innovation and management for change are necessary for the spa environment now more than ever.
In this workshop, you will:
Study the continuous improvement, models, practices, features and importance of innovation and managing change in organisational objectives.
Research and critique your operational planning for feasibility, viability, justification, including learning techniques, management models and systems to implement change.
Learn how technology, data security, commercial awareness are applicable, create management reports, solve problems, and make informed decisions for spa and wellness innovation and change management in the current climate.
Opt to complete the assignment and gain your ILM Level 5 unit qualification Certificate:
Leading Innovation and Change
This module is intended to provide learners with the opportunity to gain a wider understanding of Marketing Management for the Spa and Wellness Consumer. This module will provide learners with an understanding of both current and emerging marketing principles and techniques. The unit will assess the requirements for effective marketing and outline the marketing management process involved, while also describing a range of techniques used to implement marketing strategies. The learner will be introduced to the key concepts of marketing management including marketing planning, environmental scaling and market research to understand the how this can be applied to a spa business in order to attract and retain the modern spa consumer. Traditional models such as the product lifecycle will be explored in the context of contemporary approaches to marketing campaigns and branding.
This module is intended to provide learners with the opportunity to gain a wider understanding of financial principles and techniques in the context of the spa industry which then leads on to opportunities for application of learning within their own organizations to add value and contribute to the overall business strategy. Learners will have opportunities to develop both theoretical understanding and practical expertise of advanced spa finance using a range of formative and summative assessments to demonstrate knowledge and understanding. The indicative content is listed below, this will be delivered through a blended learning approach of online resources and materials as well as virtual support with tutors and assessors.
Professor Gerrard Bodeker
Professor, Researcher and Author University of Oxford
Topic: Mental Wellness in a Time of Pandemic
Gerry Bodeker, PhD, Green Templeton College, University of Oxford, United Kingdom; & Dept. of Epidemiology, Columbia University, New York, United States. Public Health Academic & Clinical Psychologist. Professor Gerry Bodeker, whose doctoral studies were at Harvard, researches and advises on integrative medicine and wellness.
He has researched and taught in medical sciences at Oxford for two decades, and is adjunct professor of epidemiology at Columbia University. He works with the private sector, governments and UN organizations, including WHO and the Asian Development Bank, advising on culturally themed wellness policy and strategies. He has published six books and recently co-authored a chapter on Wellbeing and Mental Wellness in the Oxford Research Encyclopedia of Global Public Health and a chapter on the health of indigenous peoples. He is co-editor of the spa management text Understanding the Global Spa Industry.
TOPIC : Mental Wellness in a Time of Pandemic
Alberto Apostoli
Architect and Spa Designer; Studio Apostoli
Topic: How to Design an Exciting and Profitable spa
Alberto Apostoli is considered one of the most important and award-winning architects and trendsetters in the wellness industry. He has designed numerous and wonderful spas all over the world as well as some products and equipment that have become icons for the new way of experiencing the spaces of private wellness.
For over 25 years he has contributed to the development of the sector through educational activities, workshops and publications. He is a member of the Board of Directors of the English Sustainable SPA Association.
Alberto Apostoli's approach has now established itself as a true manifesto of "Wellness Architecture", which arises from the combination of creativity, specialist know-how and technical expertise.
Apostoli’s goal is to create well-being through architecture. This means compositional harmony, experiential quality, technological perfection, sustainability, use of elements instead of materials, interpretation of the environment; a philosophy rather than a discipline.
He leads a team of 60 professionals including architects, interior designers, engineers and consultants who work in accordance with his vision.
Jeremy McCarthy MAPP
Author and Group Spa Director of Spa &Wellness
Mandarin Oriental
Topic: Creating a Successful Career in Spa and Wellness
Jeremy McCarthy is the Group Director of Spa & Wellness for Mandarin Oriental Hotel Group, leading their guest and colleague wellness programmes and their internationally acclaimed luxury spa division.
He has over 25 years of experience operating luxury spas in resort and hotel properties worldwide. McCarthy holds a Master of Applied Positive Psychology (MAPP) degree from University of Pennsylvania, is the author of The Psychology of Spas & Wellbeing
TOPIC
In this interactive session, Jeremy McCarthy will share some of the key business and leadership lessons he has learned over the course of his career and will take questions from participants about how to navigate a successful career in this industry.
Topics include:
The importance of learning and "beginner’s mind.”
Understanding the financial side of the business
Navigating the complexity of the business
Amanda Frasier
Forbes Travel Guide Executive Vice President of Standards and Ratings
Topic: Creating a Five Star Spa Experience; What does it take?
As Forbes Travel Guide's Executive Vice President of Standards & Ratings, Amanda Frasier oversees the coordination of the global inspections and annual star awards. Frasier also serves as chair of the Forbes Travel Guide Standards Advisory Committee.
Now in its 10th year, the SAC is composed of industry executives who help shape the future of Five-Star service and facility standards and the modern luxury guest experience.
She plays a key role in all global expansion efforts, covering more than 70 countries and growing. In addition, Frasier manages the Forbes Travel Guide Brand Official program, a collection of exclusive brands representing the best products and services in luxury hospitality.
Prior to this role, Frasier was the director of Executive Training for Forbes Travel Guide's consulting division and served as an inspector. Before working for Forbes Travel Guide, she spent 13 years in luxury hospitality operations. Frasier was born and raised in London, England and now resides in Atlanta, Georgia.
TOPIC
Discover how the world’s only independent global ratings system (since 1958) defines the exacting standards used to verify today’s luxury spa experiences. Learn about their spa inspection process and how the historic star awards system works. Listen to some of the Best Practices as seen by FTG’s team of incognito evaluators that ensure the ultimate guest experience.
With over 20 years of experience in the hospitality and spa industry, Patrick is the Vice President of Spa and Retail for Montage Resorts International and Chairman of the Board with ISPA; International Spa Association. With Montage, Patrick is responsible for the brand visions for the seven current and eight opening spas for both Spa Montage and Spa Pendry. Prior to his current role, Patrick served as Group Director of Spas – Asia for MSpa at Minor Hotels International. Patrick was responsible for establishing and implementing the business strategy for the 40 spas in the Southeast Asian Spa Division in conjunction with the Chairman, CEO and SVP of Operations.
Patrick also served as the Corporate Director of Spa, Fitness and Tennis for Sandals Resorts International with 23 operational spas and fitness centers where he oversaw the Red Lane Spa and Fitness brands and launched the Red Lane Training Institute. Before that, Patrick was the Corporate Spa Director for Viceroy Hotel Group where he successfully launched the spa and fitness brand overseeing the US, Caribbean, Mexico and the Middle East.
Patrick holds a Master of Fine Arts from Yale University in Acting and a Bachelor of Arts from Vanderbilt University in Creative/Nonfiction Writing, English Literature and Theatre and serves on the International Spa Association’s Board of Directors.
TOPIC:
Forecasting in the wake of covid and Revenue Boosting Retail
This qualification consists of 2 sessions, allowing you to focus on improving your leadership and innovation skills. The ILM Level 5 Award in Leadership and Management provides knowledge and practical tools that you can implement in your spa operations and career.
2 Virtual Interactive Workshop Lecture Sessions, see brochure for criteria
Fully Online
2 Academic Assignments applied to your spa operation
2 ILM Units in business leadership and management applied to the spa context
ILM membership and access to resources and SEA community
ILM Level 5 Award in Leadership and Management Qualification Certificate
This qualification allows you to choose from our 2 course options, each has different units giving you the opportunity to choose which course you prefer dependent upon your area of interest. The ILM Level 5 Certificate in Leadership and Management provides knowledge and practical tools that you can implement in your spa operations and career.
3 Virtual Interactive Workshop Lecture Sessions
Option 1: Workshops: x 3 Teams, Marketing and Coaching
Option 2: Workshops: x 3 Finance, Innovation and Leadership
Fully Online, see brochure for detailed content criteria
3 Academic Assignments applied to your spa operation
4/5 ILM Units in business leadership and management applied to the spa context
ILM membership and access to resources and SEA community
ILM Level 5 Certificate in Leadership and Management qualification certificate
This qualification is the highest Level 5 qualification, it includes our full suite of workshops. The ILM Level 5 Diploma in Leadership and Management provides knowledge and practical tools that you can implement in your spa operations and career.
6 Virtual Interactive Workshop Lecture Sessions once per month
Fully Online, see brochure for detailed criteria of unit workshops
6 Academic Assignments applied to your spa environment
9 ILM Units in business leadership and management
ILM membership and access to resources and SEA community
ILM Level 5 Diploma in Leadership and Management qualification certificate
This session covers the organisational benefits of coaching and mentoring in the workplace
In this workshop you will:
Learn how to provide support mechanisms and identify and implement improvements
Critically evaluate your abilities and impact, focusing on identifying the potential individual, operational and organisational barriers and benefits
Recognising and supporting workplace stress and conflict in the post-COVID environment
Review communication, relationship management, collaborative working and conflict management in the spa operation
Opt to complete the assignment and gain TWO ILM Level 5 unit qualification Certificates:
Managing stress and conflict in the organisation
and
Understanding the Skills, Principles and Practice of Effective Management Coaching and Mentoring
Are you constantly striving to improve your leadership skills?
Dedicated to improving your self-awareness and the impact of behaviours on performance?
In this module, you will:
Review the effectiveness of your leadership capability and leadership style on achieving organisational values and goals
Have discussions on management strategies and implement theory and frameworks to motivate staff, improve your time management, workload planning prioritisation, and delegation
Critically reflecting on your personal development, emotional intelligence and learning styles
Are you committed to improving your spa team performance and realise the importance of organisational culture, equality, diversity and inclusion in the workplace?
In this module, you will:
Align the spas organisational vision and goals to the management of strategic and development planning
Evaluate your spa staff training, its constraints, expectations and improvements
Development of multiple and remote teams, including recruitment and talent to communicate with and facilitate high performance
Innovation and management for change are necessary for the spa environment, now more than ever.
In this module, you will:
This unit is intended to provide learners with the opportunity to gain a wider understanding of Spa and Wellness Innovation and Change Management. The concepts of Innovation and Change are closely aligned, this module provides learners with an insight into core concepts, tools, and best practices of how to identify opportunities for innovation as well as implementing and evaluating change effectively. The ability to manage change effectively is a key skill for managers in the spa industry as well as thinking innovatively and having a positive attitude to change through the application of innovative thinking to performance improvement. In addition, paying close attention to the process of implementing change will help to create a sustainable spa business model.
In this module, you will:
Set up, manage and review a marketing campaign
Learn about product and service marketing, the effective marketing mix, marketing interdependencies and strategies
Discover how to identify and segment spa consumer markets
Ascertain market size, share and competitor profiling
Review, critique and make strategic recommendations for marketing in the spa organisation
In this workshop, you will:
Develop your skills further in budgetary planning to support strategic objectives, policies, responsibilities, expectations and budget management control
Look at your measurement and reporting of spa performance, sources of finance/funding, stakeholders, expectations, cash flow forecasting/management, performance indicators and spa KPIs
Improve your effectiveness in relating budgets to objectives, outputs and recommendations to planning, including implementation processes to monitor progress and setting objectives
Learn how to achieve spa finance confidence and strategic planning for improvements in the spa environment
Professor Gerrard Bodeker
Professor, Researcher and Author University of Oxford
Topic: Mental Wellness in a Time of Pandemic
Gerry Bodeker, PhD, Green Templeton College, University of Oxford, United Kingdom; & Dept. of Epidemiology, Columbia University, New York, United States. Public Health Academic & Clinical Psychologist. Professor Gerry Bodeker, whose doctoral studies were at Harvard, researches and advises on integrative medicine and wellness.
He has researched and taught in medical sciences at Oxford for two decades, and is adjunct professor of epidemiology at Columbia University. He works with the private sector, governments and UN organizations, including WHO and the Asian Development Bank, advising on culturally themed wellness policy and strategies. He has published six books and recently co-authored a chapter on Wellbeing and Mental Wellness in the Oxford Research Encyclopedia of Global Public Health and a chapter on the health of indigenous peoples. He is co-editor of the spa management text Understanding the Global Spa Industry.
TOPIC : Mental Wellness in a Time of Pandemic
Alberto Apostoli
Architect and Spa Designer; Studio Apostoli
Topic: How to Design an Exciting and Profitable spa
Alberto Apostoli is considered one of the most important and award-winning architects and trendsetters in the wellness industry. He has designed numerous and wonderful spas all over the world as well as some products and equipment that have become icons for the new way of experiencing the spaces of private wellness.
For over 25 years he has contributed to the development of the sector through educational activities, workshops and publications. He is a member of the Board of Directors of the English Sustainable SPA Association.
Alberto Apostoli's approach has now established itself as a true manifesto of "Wellness Architecture", which arises from the combination of creativity, specialist know-how and technical expertise.
Apostoli’s goal is to create well-being through architecture. This means compositional harmony, experiential quality, technological perfection, sustainability, use of elements instead of materials, interpretation of the environment; a philosophy rather than a discipline.
He leads a team of 60 professionals including architects, interior designers, engineers and consultants who work in accordance with his vision.
Jeremy McCarthy MAPP
Author and Group Spa Director of Spa &Wellness
Mandarin Oriental
Topic: Creating a Successful Career in Spa and Wellness
Jeremy McCarthy is the Group Director of Spa & Wellness for Mandarin Oriental Hotel Group, leading their guest and colleague wellness programmes and their internationally acclaimed luxury spa division.
He has over 25 years of experience operating luxury spas in resort and hotel properties worldwide. McCarthy holds a Master of Applied Positive Psychology (MAPP) degree from University of Pennsylvania, is the author of The Psychology of Spas & Wellbeing
TOPIC
In this interactive session, Jeremy McCarthy will share some of the key business and leadership lessons he has learned over the course of his career and will take questions from participants about how to navigate a successful career in this industry.
Topics include:
The importance of learning and "beginner’s mind.”
Understanding the financial side of the business
Navigating the complexity of the business
Amanda Frasier
Forbes Travel Guide Executive Vice President of Standards and Ratings
Topic: Creating a Five Star Spa Experience; What does it take?
As Forbes Travel Guide's Executive Vice President of Standards & Ratings, Amanda Frasier oversees the coordination of the global inspections and annual star awards. Frasier also serves as chair of the Forbes Travel Guide Standards Advisory Committee.
Now in its 10th year, the SAC is composed of industry executives who help shape the future of Five-Star service and facility standards and the modern luxury guest experience.
She plays a key role in all global expansion efforts, covering more than 70 countries and growing. In addition, Frasier manages the Forbes Travel Guide Brand Official program, a collection of exclusive brands representing the best products and services in luxury hospitality.
Prior to this role, Frasier was the director of Executive Training for Forbes Travel Guide's consulting division and served as an inspector. Before working for Forbes Travel Guide, she spent 13 years in luxury hospitality operations. Frasier was born and raised in London, England and now resides in Atlanta, Georgia.
TOPIC
Discover how the world’s only independent global ratings system (since 1958) defines the exacting standards used to verify today’s luxury spa experiences. Learn about their spa inspection process and how the historic star awards system works. Listen to some of the Best Practices as seen by FTG’s team of incognito evaluators that ensure the ultimate guest experience.
With over 20 years of experience in the hospitality and spa industry, Patrick is the Vice President of Spa and Retail for Montage Resorts International and Chairman of the Board with ISPA; International Spa Association. With Montage, Patrick is responsible for the brand visions for the seven current and eight opening spas for both Spa Montage and Spa Pendry. Prior to his current role, Patrick served as Group Director of Spas – Asia for MSpa at Minor Hotels International. Patrick was responsible for establishing and implementing the business strategy for the 40 spas in the Southeast Asian Spa Division in conjunction with the Chairman, CEO and SVP of Operations.
Patrick also served as the Corporate Director of Spa, Fitness and Tennis for Sandals Resorts International with 23 operational spas and fitness centers where he oversaw the Red Lane Spa and Fitness brands and launched the Red Lane Training Institute. Before that, Patrick was the Corporate Spa Director for Viceroy Hotel Group where he successfully launched the spa and fitness brand overseeing the US, Caribbean, Mexico and the Middle East.
Patrick holds a Master of Fine Arts from Yale University in Acting and a Bachelor of Arts from Vanderbilt University in Creative/Nonfiction Writing, English Literature and Theatre and serves on the International Spa Association’s Board of Directors.
TOPIC:
Forecasting in the wake of covid and Revenue Boosting Retail
Yes! Not all spa managers perform treatments, our spa management qualification awarding bodies do not require you to have any previous qualifications or experience in spa treatments. However, you do need to be passionate about progressing in spa and wellness management or alreday be in a leadership role.
The spa management course is a business and management qualification applying the principles of leadership and managment to the spa and wellness environment. The course is to help you in managing and running a spa operation
The topics that are covered are:
Spa Business
Spa Management
PR (Public Relations)
Sales Management
Quality Management
Health and Safety
Spa Experiences
Spa Design
Spa Marketing
Our additional SEA Unit; Academic Assignment Writing
Our qualifications are delivered online, once per month through virtual classroom session, with a live group of students interacting. You will complete assignments and complete online study through the virtual learning app. Recordings are available
Our live interactive engagement classes are once a month on a Wednesday, however you can access recordings if you cannot attend
No, it is not a must to attend the sessions live as you can submit a request for the recording. Attending the live sessions gives you the opportunity to ask questions there and then and connect with the members of your class.
If you know you will not be able to travel to the UK for your London practical assessment, we recommend you signing up for the CIBTAC or CIDESCO qualification as they are fully online.
The sessions are once a month, on a Wednesday 9.30-2.30 pm (London time). We do live lectures so that students can interact and do activities
We provide academic and assignment writing workshops and resources as part of the induction and throughout your qualification.
Yes! You can pay to retake the MCQ exams for ITEC and CIDESCO.
Our ITEC exam and assessment days run twice a year and run in April and October.
The CIDESCO exams and presentationdays also run twice a year March and September.
Once you have passed your assignments, assessments and exams we claim your certificate with the awarding body and a physical certificate is sent out. We do not hold any digital copies of your certificates
You have 12-months of access to resources and a live subscription to submit your online assignments and assessments.
Payment is made via bank transfer and some of our students use other online payment merchants such as Western Union and MoneyGram (subject to additional fees by third-party).
Yes! You can pay in full or select to pay over 3 or 6 instalments for Level 4 Spa Management courses.
For Level 5, you can pay in full or select to pay instalments, for the Award, Certificate and Diploma. The workshops are payable in full.
All payments and deposits are
non-refundable.
We recommend 4-8 hours per week. This includes researching, watching videos, listening to podcasts and writing your assignments.
You can take all 2 or 3 qualifications at the same time with the additions of the assessment days and MCQ online exams that completes each qualification. You can complete all 3 qualifications within 11 months
The length of time to complete your qualification will be dependant on the qualification(s) you've enrolled for.Please visit the qualifications pages of our brochure.
You are given access to our virtual learning platform once payment has been received.
The ILM Level 5 Award, Certificate and Diploma in Leadership and Management accredited by ILM are different levels. The Diploma is the highest, followed by the Certificate and then award with the least amount of units and credit value.
Yes, you can attend our workshops as singular sessions for any of the level 5 modules.
You need to have at least 2 years of management and leadership experience to apply the learning to your spa operation and assignments.