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  • Writer's pictureAyo Bamgbose, Assoc CIPD, MA, MSc, BSc

How Do you rate your conflict management skills?

No matter where you go in life or who you meet, conflicts are bound to happen. They are just part of life, and there is no point in denying that. A conflict is different to an argument or fight. Having the right skills to deal with a conflict is important for everyone.

A conflict is a disagreement or a difference of opinion between two or more people. Those people with good conflict management skills will know how to turn these differences into a positive experience for everyone involved.

Many people who are difficult to get along with often have poor conflict management skills. They often tend always to want to be right and make a conflict out of almost any issue. This type of person may be viewed as angry and aggressive by others. Children with this disposition are thought of as bullies.

Everyone has a different level of conflict management skills. There are those people that seem to be born with the ability to diffuse any situation effortlessly. Then others refuse to get involved and walk away.

It is important to understand that anyone can learn how to become good at managing a conflict. It would help if you were willing to learn how to accomplish this.

Listening Kills

One skill that you will need to improve to become a better manager of conflicts is listening. You must have the ability to listen to both sides of the story and then make a decision. You cannot agree with just one person, you need to be fair to both sides, and they must be happy with the result.

Managing People

Knowing how to manage people is another skill that you will need to acquire. You will have to talk with people individually or in a group setting and show them how to resolve the conflict. This means not getting mad or angry at anyone. You should have a calm appearance and be able to keep a level head.


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